Whether it's opening an account, payment issues, betting rules, or promotions — you'll find help for all of it right here. Our team is always by your side.
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Account registration, login issues, forgotten passwords, and identity verification.
Deposits, withdrawals, payment methods, and transaction issues.
Bet types, understanding odds, bet cancellations, and settlement information.
Questions about welcome bonuses, free bets, cashback, and other offers.
Account security, two-factor authentication, and protection of personal information.
App download, installation issues, updates, and mobile browser problems.
Daily limits, self-exclusion, cooldown periods, and support information.
Info on updating your profile, managing notifications, changing language, and closing your account.
Creating a new account on cricx is quick and easy. Just follow the steps below.
Click the "Register" button on the Cricx main page. A short form will appear.
Enter your name, mobile number, and password. Your password should be at least 8 characters long.
Verify your number using the OTP code sent to your mobile. This keeps your account secure.
Enter your date of birth and address. This information will be used for identity verification when you withdraw.
Log in with your mobile number and password. You can enable the "Remember me" option if you'd like.
Once your account is set up, make a deposit and enjoy everything Cricx has to offer.
Forgot Your Password? Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password — the whole process takes just two minutes.
Multiple accounts on a single device are not permitted. Under cricx policy, each person is allowed only one account. If multiple accounts are detected, all of them may be permanently suspended.
Enable two-factor authentication (2FA). Enable 2FA from the Settings section and you'll receive a verification code on your mobile every time you log in. This keeps your account significantly more secure.
Depositing and withdrawing on cricx is quick and easy. All major mobile banking services in Bangladesh are supported.
The most widely used method. Supported for both deposits and withdrawals.
Fast and reliable. An officially licensed postal service.
The mobile banking service from Dutch-Bangla Bank. Reliable and widely accessible.
Direct bank transfer is supported for larger transactions.
If you run into any issue with a deposit or withdrawal, save a screenshot of the transaction along with the transaction ID. Then contact the support team via live chat or email — issues are typically resolved within one hour.
Minor issues can come up on any online platform from time to time — maybe you can't log in, a deposit isn't showing up right away, or you have a question about a bet's result. The cricx Help Center is built for exactly these moments.
Cricx offers three main support channels. First, this Help Center page, where you'll find detailed answers to the most frequently asked questions. Second, Live Chat, which is available 24 hours a day — a support agent typically connects within two to five minutes. Third, email support, which works best for complex issues or when you need to send documents.
Many users contact support directly when they hit a problem, not realizing the answer is already in the Help Center. Our suggestion: take a quick look at this page first — most common questions are answered here, with no wait time at all.
Support in Bangla: All cricx support agents speak Bangla. There's no need to write in English — feel free to describe your issue in your own language.
The most common betting questions on cricx fall into four areas — how odds work, what happens when a bet is cancelled, what happens if a match is abandoned, and what happens to a live bet if there's a network issue.
The simple way to think about odds: the higher the odds, the less likely the outcome, but the bigger the reward. cricx displays odds in decimal format. Multiply your stake by the odds to get your total payout. For example, a ৳100 bet at odds of 2.50 returns ৳250 if you win.
Cancelled bets are generally refunded in full. If a match is abandoned before the required number of overs is completed, the full bet amount is returned to your wallet per Cricx policy. However, if the match reaches the required overs and a result is determined via the DLS method, bets will be settled accordingly. For live bets where a network issue prevents confirmation, no amount is deducted — but check your bet history to be sure.
Many users have questions about Cricx bonuses — especially around wagering requirements. Simply put, bonus funds cannot be withdrawn directly. They become withdrawable cash only after you've placed a specified amount in bets. Each promotion clearly states its own wagering terms.
For example, if a welcome bonus states "10x wagering," you'll need to bet ten times the bonus amount before it can be withdrawn. If you receive a ৳500 bonus, you'd need to place ৳5,000 in bets first. This catches many users off guard, so take a moment to read the terms before claiming any promotion.
Take a screenshot whenever you run into an issue. It helps the support team understand the problem faster and provide a quicker resolution.
For payment-related issues, having your transaction ID on hand allows the support team to act quickly.
If a page isn't loading or something isn't working, clear your browser's cache and cookies and try again.
Some features may not work properly on older versions of the app. Make sure you're using the latest update.
Can't find an answer? Our support team is always here
The fastest way to get help. An agent typically connects within 2 to 5 minutes. Works for all kinds of issues, simple or complex.
Active 24/7Email is the best option for sending documents or explaining a problem in detail. You can usually expect a reply within 1 to 3 hours.
support@cricx.wsAll the most common questions, organized in one place. Useful for new and experienced users alike. Check here before reaching out to support.
Browse the FAQ
Cricx takes the protection of your personal data seriously. The platform uses SSL encryption, which means your login credentials and payment details are never visible to any third party. Even cricx staff cannot view your password — it is stored in encrypted form.
A few simple habits can go a long way in keeping your account secure. First, use a strong password — a mix of letters, numbers, and special characters is the safest option. Second, never reuse the same password on other sites. Third, avoid logging in on public Wi-Fi.
If you suspect unauthorized access to your account, change your password immediately and notify Cricx support. The support team will temporarily lock your account, investigate, and restore access once it's confirmed safe.
Cricx believes betting should be a form of entertainment — not a source of income. That's why the platform offers several responsible betting tools that you can activate on your own at any time.
Set your own daily limit on how much you deposit.
Need a short break? Pause your account for a set period of time.
Enable a timed self-exclusion for extended breaks from betting.
Analyse your betting patterns and stay aware of your habits.
Need Help? If you have any concerns about your betting, please contact our Responsible Gaming Read through this page. If you need more help, reach out to our support team directly — we're always here for you.
If you run into issues with the cricx mobile app or mobile browser, start by restarting your device. Then clear the app cache and make sure you're running the latest version. Most problems are resolved with these steps.
If the app crashes or a specific feature stops working, contact support with your device model and operating system version. Having that information helps the technical team identify the issue faster. Cricx is fully supported on both Android and iOS.
Common Issues & Quick Fixes:
The cricx Help Center is always here for you. Resolving every issue is our priority. Start a live chat now or send us an email — we'll get back to you promptly.
Most Frequently Asked Questions About the Help Center