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Cricx FAQ — All Your Questions Answered

Find answers to any questions about betting, registration, payments, bonuses, and your account on this FAQ page. Browse the questions below or use the search.

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About

Cricx FAQ — Why This Page Exists

Cricx is one of Bangladesh's most trusted online betting platforms, with thousands of users placing bets on cricket, football, and more every day. Whether you're a first-timer or a seasoned bettor, questions come up. This FAQ page is here to give you fast, accurate answers.

Find detailed answers here on how to register, which payment methods are supported, what the bonus terms are, and how account verification works. Questions are organized by topic so you can find what you need fast.

If you can't find an answer to your question, reach out to our help center — our support team is always ready to help.

Registration & Login

Get answers to all your questions about opening an account, verification, and logging in.

Payments & Withdrawals

Learn about all payment methods including bKash, Nagad, and Rocket, as well as withdrawal policies.

Bonuses & Promotions

Learn about the full terms for the welcome bonus, cashback, and referral offers.

Betting Rules

Everything you need to know about live betting, odds, bet cancellation, and available markets.

Account Security

Get tips on changing your password, enabling two-factor authentication, and keeping your account secure.

Customer Service

Find out how to get support via live chat, email, and more.

All Questions Account Payment Betting Bonus Security Support
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Account & Registration

Signing up at cricx is quick and easy. On the registration page, Go, enter your mobile number or email, password, and the required details. Verify with an OTP and your account will be ready. The whole process takes just 2 minutes.

To register, you'll need an active mobile number or email address, a strong password, and your full name. Your national ID or passport details may be requested during verification.

cricx is a responsible platform. You must be at least 18 years old to register and place bets. Age verification is carried out during the verification process.

No, each person may only hold one account on cricx. Attempting to open multiple accounts may result in all accounts being suspended and any balances being forfeited.

Verification is typically completed within 24 to 48 hours. If all information is accurate and clear, it may be completed sooner. You will receive an email or SMS notification once verification is done.

To close or delete your account, email us at support@cricx.ws or Help Center Contact us. Make sure to withdraw any remaining balance before closing your account.
Payments & Withdrawals

cricx supports a wide range of payment methods, including bKash, Nagad, Rocket, bank transfer, and cryptocurrency. All major mobile banking options popular in Bangladesh are accepted.

The minimum deposit on cricx is just ৳200 BDT — one of the lowest thresholds among betting platforms in Bangladesh, making it especially convenient for new users.

Withdrawals via mobile banking (bKash/Nagad/Rocket) are generally processed within 1 to 4 hours. Bank transfers may take 1 to 3 business days.

Deposits are usually credited within 15 minutes. If yours hasn't come through, contact us at support@cricx.ws with your transaction ID. Slight delays may occur during peak hours.

cricx does not charge any withdrawal fees. However, transaction fees from your payment gateway or mobile banking provider may apply.
Betting

cricx offers 50+ sports markets including cricket, football, tennis, badminton, basketball, volleyball, and more. eSports and virtual sports are available too.

Yes, live betting is fully available at cricx. You can place bets on ongoing matches with real-time odds, and follow live scores and stats as the action unfolds.

Bets generally cannot be cancelled once placed. However, a "Cash Out" feature is available on select markets, letting you take a partial or full return before the match ends.

The minimum bet on cricx is ৳50 BDT. This may vary depending on the market and tournament. Maximum bet limits also differ by market.

If a match is cancelled or not completed within the scheduled time, your stake is generally refunded. In certain cases, different rules may apply as per the terms and conditions.
Bonuses & Promotions

New members at cricx receive an attractive welcome bonus upon registration. To find out about the current offer, Promotions Page to view details. Bonus amounts and terms are subject to change.

To withdraw a bonus, you must meet a specific rollover (turnover) requirement — typically 5 to 10 times the bonus amount. Each bonus has its own terms — Promotions Page View Details

Yes, through cricx's referral program, both you and your friend will receive a bonus when you refer them. Share your referral code, and the bonus will be activated once your friend makes their first deposit.

cricx regularly offers cashback promotions. On select days of the week, you can get a portion of your losing bets back as cashback. To see the latest offers, Promotions Page Check back regularly.
Security & Account Protection

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use the code to set a new password.

Log in, go to Account Settings, and enable two-factor authentication under the "Security" section. An OTP will be sent to your mobile every time you log in, keeping your account more secure.

Change your password immediately and notify us at support@cricx.ws. Our security team will promptly investigate and secure your account. If necessary, your account can be temporarily suspended.

cricx uses 256-bit SSL encryption. Your information is never shared with third parties. For more details, please see our Privacy Policy read it.
Customer Service & Support

You can reach us through live chat, email (support@cricx.ws), or Help Center. Live chat is the fastest option — you'll typically get a response within 5 minutes.

Yes, the cricx support team provides full service in Bengali. Our entire support system is designed with Bangladeshi users in mind and operates in the Bengali language.

Yes, cricx customer support is available 24 hours a day, 7 days a week. Reach us via live chat or email at any time, day or night.

For any complaints, email us at support@cricx.ws or visit our Help Center Submit your request. We aim to respond to and resolve all complaints within 48 hours.
Quick Links
Open a New Account Log In to Your Account Start Betting View Bonuses & Offers Rewards Program Help Center Responsible Gaming
Contact Us Directly
Live Chat

Average Response Time: 5 Minutes

Email Support

Support@cricx.ws

Support Hours

24/7, 7 Days a Week

Responsible Betting

Cricx promotes responsible betting. Betting is entertainment — don't treat it as a source of income. If you ever feel it's becoming a problem, please seek help.

  • Set a Spending Limit
  • Stick to Your Time Limits
  • Don't increase your bets to chase losses
Learn More
Popular Questions

If you can't find your answer on this FAQ page, reach out to our Help Center Contact us — we're always here to help.

Get started now — experience betting on cricx!

Got all your answers from the FAQ? Go ahead and register at cricx now to enjoy a special bonus on your first deposit.

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